Privacy Policy
Purpose of this Privacy Policy
Serres Lavoie (hereinafter "we", "us" or "our") uses serreslavoie.com (hereinafter "website").
The purpose of this page is to inform you of our policies regarding the collection, use and disclosure of personal information provided by site users. This privacy policy applies to the entire site and to all products and services we offer.
The purpose of this privacy policy is to inform users of our site about the personal information we may collect and how it is used and managed.
Applicable Laws
This policy complies with the laws set out in the Act to modernize legislative provisions respecting the protection of personal information (hereinafter referred to as Bill 25).
For Canadian residents, Bill 25 governs data protection policies, regardless of where the website is located. The purpose of this policy is to comply with Bill 25.
Consent
By using the website, you consent to the terms of this Privacy Policy. You also understand that our company may collect, use and keep information in accordance with this policy. If you do not agree to this policy, please do not use our website.
Your continued use of the website following the posting of changes to this policy will mean that you accept those changes.
The information we collect from you may be used to personalize your experience, improve customer service, provide and enhance the site and process transactions. When you provide us with your personal information to complete a transaction, verify your credit card, fulfill an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use of your information for this purpose only. We will not collect any additional data without first informing you.
Information Collection and Use
When using our site, you may be asked to provide us with certain personally identifiable information, such as your name, e-mail address, mailing address and telephone number (collectively, "Personal Information"). This personal information may be used to contact or identify you.
However, you can visit our site anonymously.
Data log
Like most web site operators, we may collect information, also known as "log data", which your browser sends us each time you visit our site. This log data may contain information such as your IP address, browser type, browser version, the pages visited on our site, as well as the time and date of your visit, the time spent on these pages and other statistics.
Communication
Your personal information may be used to share newsletters, marketing or promotional materials, and other information that may be of interest to you.
You may opt out of receiving all such communications from us by following the unsubscribe instructions included in each email we send.
Disclosure of Information to Third Parties
We will not sell, trade or transfer your personal information to third parties without your consent, except for the express purpose of delivering the product or service you have requested. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, provided that they agree to keep such information confidential.
However, some third-party service providers have their own privacy policies regarding the information we are required to provide them for your transaction purposes. We therefore recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.
In addition, some suppliers may be located or have facilities located in a jurisdiction different from yours or ours. If you decide to proceed with a transaction that requires the services of a third-party supplier, then your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.
Business Transactions
In the event of a merger, acquisition or sale of assets involving Serres Lavoie, your personal information may be transferred. We will notify you in advance of any such transfer of your personal information, and it will be subject to a different privacy policy if applicable.
Disclosure When Required by Law
Serres Lavoie may disclose your personal information when required to do so by law or in response to a court summons. We may also disclose your personal information if we believe that such action is necessary to comply with the law, to respond to law enforcement authorities' legitimate requests, or to protect the security and integrity of our website.
Storage Time of Personal Data
Personal information is not stored or retained beyond what is necessary to achieve the purposes for which it was collected.
At Serres Lavoie, personal information collected on our Web server is stored in the database for 14 months.
Security Measures
We have implemented various security measures to safeguard the security of your personal information when you place an order or enter, submit, or access such information.
We use a secure server to guarantee the confidentiality of your information. The credit information you provide is transmitted using SSL (Secure Socket Layer) technology and is then encrypted in the database of the payment gateway providers. This information is stored using AES-256 encryption. Only authorized persons with special access rights to these systems are able to access them and are required to maintain the confidentiality of the information.
The security of your personal information is important to us. That said, it is important to note that no method of transmission over the Internet or method of electronic storage is ever 100% secure. We comply with all PCI-DSS requirements and implement appropriate and commercially accepted security measures to protect your personal information. However, we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to other websites which are not under our control. If you decide to click on one of these links, you will be redirected to a third-party website. We strongly recommend that you read the privacy policy of each website you visit.
Serres Lavoie cannot guarantee or control the content, privacy policies or practices of third-party websites or services and is therefore not responsible for these aspects of third-party websites or services.
Shopify
Our store is hosted by Shopify Inc. Shopify Inc provides us with an online e-commerce platform and allows us to sell our products and services to you.
Information about you is stored in Shopify's data storage system and databases, and in its general application. This data is stored on a secure, firewall-protected server.
Payment
In the event that you make your purchase via a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, a joint effort of companies such as Visa, MasterCard, American Express and Discover.
The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.
For more information, please see the Shopify Terms of Use here or the Privacy Policy here.
Protection of Minors
Any individual under the age of 14 is considered a minor in Canada within the meaning of the Act to modernize legislative provisions as regards the protection of personal information.
Our website is not intended for minors. We do not intentionally collect personal information from children under the age of 14. Please contact us if you are a parent or guardian and discover that your children have provided us with personal information. Upon discovery, personal information provided by anyone under the age of 14 will be immediately deleted from our servers.
Your Rights as a User
You have the right to access the personal information we have collected about you at any time. You have the right to update or correct any personal information we hold about you, to the extent permitted by law.
You may revoke or change your consent to the collection of your data at any time, to the extent that this is considered acceptable and provided that you notify us within a reasonable period of time.
Modify, Delete or Contest Collected Data
If you wish to have your personal information deleted or modified in any way, please contact our Privacy Officer here: info@serreslavoie.com.
Privacy Policy Online Only
This online privacy policy relates only to information collected on our website, and does not extend to information collected outside our online platform.
Changes to this privacy policy
Serres Lavoie reserves the right to update this privacy policy from time to time. Any changes will be announced by posting the new privacy policy on our website. We recommend that you periodically check this privacy policy for changes.
Cookies Policy
Cookies are small files containing limited amounts of data. They may include a unique, anonymous identifier. Websites send cookies to your browser, which stores them on your computer's hard drive.
Like many websites, we may use cookies to collect information. You can set your browser to refuse all cookies or to alert you when cookies are being sent. However, please note that if you choose not to accept cookies, some parts of our website may not be accessible.
To learn more about cookie management, please consult our Cookie Policy.
Do Not Track
Do Not Track" (DNT) is a preference that you can activate on your browser. By activating "Do not track", you indicate to the websites you visit that you do not wish certain information about you to be collected.
Serres Lavoie uses Remarketing with Google Analytics to serve ads on third-party websites after your visit to our website. We and our third-party suppliers, such as Google, use both internal cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies). We use cookies to inform, optimize and serve ads based on your previous visits to our website.
You can choose not to use Google Analytics for display advertising and customize ads on the Google Display Network by visiting the Google Ads settings. For visitors wishing to prevent the collection and use of their data by Google Analytics, Google also suggests installing the Google Analytics Opt-out Browser Add-on to their browser.
Contact us for more information
Please do not hesitate to contact us if you have any questions regarding this privacy policy.
SERRES LAVOIE
1470 AVENUE DES PERRON
LAVAL, QUEBEC
H7H 3C6
CANADA
Website : serreslavoie.com
Serres Lavoie has appointed Sophie Éthier as Privacy Officer. If you have any major questions or concerns, you may contact him using the following information:
Sophie Éthier
Chief Privacy Officer