Privacy Policy
Purpose of this privacy policy
Serres Lavoie (hereinafter "we" or "us") uses serraslavoie.com (hereinafter "site").
This page is intended to inform you of our policies regarding the collection, use and disclosure of personal information provided by users of the site. This privacy policy applies to the entire site and all products and services we offer.
The purpose of this privacy policy is to inform users of our site what personal information we may collect and how it is used and managed.
Applicable laws
This policy complies with the laws set out in the Act to modernize legislative provisions regarding the protection of personal information (hereinafter Act 25).
For Canadian residents, Bill 25 governs data protection policies regardless of where the site is located. The purpose of this policy is to comply with Law 25.
Agrees
By using the Site, you consent to the terms set forth in this Privacy Policy. You also understand that our company may collect, use and retain information in accordance with this policy. If you do not agree to this policy, please do not use our site.
By continuing your use of the Site following the posting of changes to this policy, you will be deemed to have accepted those changes.
The information we collect from you may be used to personalize your experience, improve customer service, provide and improve the Site, and process transactions. When you provide us with your personal information to complete a transaction, verify your credit card, fulfill an order, schedule a delivery or return a purchase, we assume that you consent that we collect your information and use it for this purpose only. We will not collect additional data without first informing you.
Collection and use of information
While using our Site, you may be asked to provide us with certain personally identifiable information, such as your name, email address, postal address, and telephone number (collectively referred to herein as "personal information"). This personal information could be used to contact or identify you.
Please note, however, that you have the option of visiting our site anonymously.
Data log
Like most website operators, we may collect information, also known as "log data," that your browser sends each time you visit our site. This Log Data may include information such as your IP address, browser type, browser version, pages visited on our Site, and the time and date of your visit, the length of time spent on those pages, and other statistics.
Communication
Your personal information may be used to share newsletters, marketing or promotional materials with you, and other information that may be of interest to you.
You have the opportunity to opt-out of receiving any of these communications from us by following the unsubscribe instructions included in each email we send.
Disclosure of information to third parties
We will not sell, trade or transfer your personal information to third parties without your consent, except for the express purpose of delivering the product or service you have requested. However, trusted third parties who help us operate our website, conduct our business or serve you are excluded, provided that they agree to keep this information confidential.
However, certain third-party service providers have their own privacy policies with respect to the information we are required to provide to them for your purchasing transactions. We therefore recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
In addition, certain providers may be located or have facilities located in a jurisdiction different from you or us. If you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or the jurisdiction in which its facilities are located.
Business Transactions
In the event of a merger, acquisition or sale of assets involving Serres Lavoie, your personal information may be transferred. We will notify you in advance of any transfer of your personal information and it will be subject to a different privacy policy if applicable.
Disclosure when required by law
Serres Lavoie may be required to disclose your personal information when required by law or in the event of a subpoena. We may also make such a disclosure if we consider such action necessary to comply with the law and respond to lawful requests from law enforcement authorities, or to preserve the security and integrity of of our site.
Personal data storage time
Personal information is not stored or retained beyond what is necessary to fulfill the purposes for which it was collected.
At Serres Lavoie, personal information collected on our web server is stored for 14 months in the database.
Security measure
We have implemented various security measures to maintain the security of your personal information when you place an order or enter, submit, or access such information.
We use a secure server to guarantee the confidentiality of your information. The credit information you provide is transmitted via Secure Socket Layer (SSL) technology and is then encrypted in the payment gateway providers' database. This information is stored with AES-256 encryption. Only authorized persons with special access rights to these systems are able to access them and are required to maintain the confidentiality of the information.
We attach great importance to the security of your personal information. That said, it is important to note that no method of transmission over the Internet, or method of electronic storage, is ever 100% secure. We comply with all PCI-DSS requirements and implement appropriate, commercially accepted security measures to protect your personal information. However, we cannot guarantee absolute security.
Links to other sites
Our site may contain links to other sites that are not under our control. If you decide to click on one of these links, you will be redirected to a third party's site. We strongly recommend that you read the privacy policy of each site you visit.
Serres Lavoie cannot guarantee or control the content, privacy policies or practices of third party sites or services and is therefore not responsible for these aspects for third party sites or services.
Shopify
Our store is hosted on Shopify Inc. Shopify Inc provides us with the online e-commerce platform and allows us to sell our products and services to you.
Information about you is stored in Shopify's data storage system and databases, and in its general application. This data is stored on a secure server, protected by a firewall.
Payment
In case you make your purchase through a direct payment gateway, Shopify will store your credit card information. This information is encrypted in accordance with the payment card industry's data security standard (PCI-DSS). Information relating to your purchase transaction is retained for as long as necessary to complete your order. Once your order is finalized, the information relating to the purchase transaction is deleted.
All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express and Discover.
PCI-DSS requirements ensure the secure processing of credit card information by our store and its service providers.
For more information, please see the Shopify Terms of Service here or the Privacy Policy here .
Protection of minors
Any individual under the age of 14 is considered a minor in Canada within the meaning of the Act to modernize legislative provisions relating to the protection of personal information .
Our site does not target minors. We do not intentionally collect personal information from children under 14 years of age. Please contact us if you are a parent or guardian and you discover that your children have provided us with personal information. Upon discovery, personal information provided by anyone under the age of 14 will be immediately deleted from our servers.
Your rights as a user
You have the right to access the personal information we have collected about you at any time. You have the right to update or correct any personal information we have about you, to the extent permitted by law.
You may revoke or modify your consent to the collection of your data at any time , to the extent that this is considered acceptable and provided that you notify us within a reasonable time.
Modify, delete or contest the data collected
If you would like your personal information deleted or modified in any way, please contact our Privacy Officer here: info@serreslavoie.com .
Online Privacy Policy Only
This online privacy policy relates only to information collected on our site, and does not extend to information collected outside of our online platform.
Changes to this privacy policy
Serres Lavoie reserves the right to update this privacy policy as necessary. Any changes will be announced by posting the new privacy policy on our site. We advise you to periodically check this privacy policy for possible changes.
Cookies Policy
Cookies, also known as cookies, are small files containing limited amounts of data. They may include a unique and anonymous identifier. Websites send cookies to your browser, which stores them on your computer's hard drive.
Like many sites, we may use cookies to collect information. You can configure your browser to refuse all cookies or to be notified when they are sent. However, please note that if you choose not to accept cookies, some parts of our site may not be accessible.
To find out more about managing cookies, please see our Cookies Policy .
Do not follow
The Do Not Track (or DNT) feature is a preference you can enable on your browser. By enabling "Do Not Track," you indicate to the sites you visit that you do not want certain information about you collected.
Serres Lavoie uses Remarketing with Google Analytics to serve advertisements on third-party sites after your visit to our site. We and our third-party vendors, such as Google, use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as DoubleClick cookies). We use cookies to inform, optimize and serve ads based on your previous visits to our site.
You can choose not to use Google Analytics for display advertising and customize ads on the Google Display Network by visiting the Google Ads Settings page . For visitors wishing to prevent the collection and use of their data by Google Analytics, Google also suggests installing the Google Analytics Opt-out Browser Add-on on their browser.
Contact us
Please do not hesitate to contact us if you have any questions regarding this privacy policy.
SERRES LAVOIE
1470 AVENUE DES PERRON
LAVAL, QUEBEC
H7H 3C6
CANADA
Website: serraslavoie.com
Serres Lavoie has appointed Sophie Éthier as agent responsible for the protection of personal information. If you have any major questions or concerns, you can let him know using the following contact details:
Sophie Ethier
Chief Privacy Officer